Troubleshooting CAPTCHA errors when submitting an abstract form


If problems arise when trying to submit the CAPTCHA on the abstract submission form (see the image below for an example), you can try one the solutions listed below.


Alternatively, you can simply email us at and submit the abstract as an email attachment. When doing so, please ensure you include all the information that is required on the online form.

Solutions for troubleshooting CAPTCHA:

  1. Reload the page.

  2. Check your browser is up to date with the newest version.

  3. Clear your cache and cookies. Find steps on how to do this for different browsers:

    1. Chrome

    2. Firefox

    3. Safari

    4. Microsoft Edge

  4. Disable Ad Blockers:

Go settings for your ad blocker or pop-up blockers and add to the allowed sites list ("whitelist" or "allow ads"). Check your ad blocker's support site for more instructions.

   5. Use incognito mode.